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FAQ

Do I need to register?

You do not need to register in order to make a purchase but we recommend it. By creating an account with the SRN Store you can save your preferences, create wish lists, and many other features. Plus, registering will make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Statement.

What if I forget my password?

If you forget your password, no worries. Simply click on the “Sign In” page and then click on “Forgot your password?” We’ll send an email with instructions.

Can I view a list of my past orders online?

Yes, first log into your account. From there, you can view your past orders. You can also view messages, your address book, wish lists, and other account details.

QUESTIONS ABOUT ORDERS

What if I want an item, but it is on backorder?

We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.

How will I receive an order confirmation?

After completing the purchasing process, you will see a confirmation page with your order number. 
Please print this page for your records. We will confirm your order via email within 24 hours from the time of purchase. 
To check to status of your order at anytime, login to the site and then click on Order History link within the My Account page.

What if I have a problem while placing an order?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping cart by clicking on Shopping Cart from the top of the page menu.

BILLING INFORMATION

What forms of payment do you accept?

We accept credit card payments by American Express, MasterCard, and Visa.

SHIPPING INFORMATION

When and how does my order ship?

We ship to the US and offer a variety of UPS shipping options. Your freight charges will be shown on your order confirmation when you go through the check out process. In stock orders will ship within 2 business days of placement. Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

RETURNS AND EXCHANGES

What is your return policy?

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the Company Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our goal is to make returns simple and hassle-free. Our return policy is outlined below:

Returns and Damaged Items

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. 
All damages, shortages or errors must be reported within ten (10) business days of receipt of package. Please have invoice ready when you call.

Returns:

       If you wish to make an exchange or return an item, you must do so within 30 days for a credit via original payment method or product exchange. The items must be in new condition, free of damage, and in original packing materials.

 

Refused Shipments: 
Shipping and handling charges on refused shipments are the responsibility of the customer.

 

SRN Store